by Samuel Babu Sekar, from the” Proceedings of the 6th Asia-Pacific…”

Proceedings of 6th Asia-Pacific ABC Conference on Management Communication on the theme “Management Communication: Trends & Strategies” Conducted by IIM, Ahamedabad, McGraw Hill

Abstract:

Good managers possess a knack to lighten-up their environment with a radiant smile. They trigger happiness wherever they go; for, their faces exude enthusiasm exhibiting their inner strength. Their smile reflects their openness and friendliness enabling them to strike a chord and create a deep relationship with their people. Ever since the leadership orientation has moved from the command-and-control pattern to the communicate-and-cooperate pattern, smile has become an essential trait to connect with the people at an emotional level. Managers with perennial smile are likeable to work with; for, they inspire those around with their vibrant, positive mood encased in their smile. Especially, ordinary employees who are insignificant in the organisation feel much recognised and accepted when they encounter a boss who has a friendly smile. Smile has not only the power to brighten up their day, but is as good a motivator as empowerment, praise and recognition.

Moreover, research shows that people who smile are perceived to be more pleasant, sincere, sociable, competent, honest, highly esteemed and popular. Perceptions, on the other hand, play an important role in the preference and likeability of a manager. So, it’s desirable for the manager to influence the perceptions of his people with positive cues like an earnest smile.

Samuel Babu Sekar, ICFAI University

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